At this time, banks not only face competitive challenges from fellow traditional banking institutions but also non-conventional players. This competitive pressure, coupled with ever-increasing customer expectations, requires banks to continue to improve their services by launching various digital innovations.
In the world, mobile banking, or banking activities via mobile phones, is one of the biggest innovations. Most customers have transacted via digital. Electronic Know Your Customer (E-KYC) is another digital innovation that is also important, especially to get new customers. E-KYC has been suggested by the World Bank as an innovation to increase the number of citizens served by banking institutions.
The term branchless banking (banking services without branch offices) can include mobile banking. However, in various countries, branchless banking usually refers to the Financial Authority program in each country.
It can be seen that all the latest digital banking innovations depend on Internet connectivity and networks. Therefore, banking institutions … Read More